The UK is exiting the European Union on 1st January 2021. While we manage the transition period, there will be some temporary changes to some dispatch and delivery processes for our international customers. Find details of all the changes below, and please contact our friendly Customer Care Team if you have any further questions.
Temporary Changes For International Customers
Customers ordering from an EU country
We anticipate that there may be some delays in orders being received in EU countries as the new systems and processes are established. If your order is delayed for any reason, our carrier will contact you to confirm the delay and new estimated delivery time.
Customs & duty
From 1st January 2021, orders from EU countries with an order value over €150 will be subject to import duty. The Italian Secrets pays all import taxes and duties on your behalf. In the rare event that these charges are passed on to you, please contact us with proof of payment and we will reimburse you. In addition, our carriers will complete all necessary customs paperwork to ensure there are minimal delays with orders from EU countries.
Returning your item
From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135. The Italian Secrets pays all import taxes and duties on your behalf. Please contact the customer services team with proof of payment of duty and VAT and we will reimburse you. EU customers will continue to be responsible for paying carrier costs as per the existing return process.
Customers ordering from Northern Ireland
We anticipate that there may be some delays in orders being received in Northern Ireland as the new systems and processes are established. If your order is delayed for any reason, our carrier will contact you to confirm the delay and new estimated delivery time.
Get in touch with us
If you have a query about an order or an issue that needs resolving, please see our Contact Us page, where you can find more information and speak to dedicated advisors in our Contact Centre.