We have summarised the key steps you need to follow:
1.Send a return request to customercare@theitaliansecrets.com along with order number, reason, pictures, and the name(s) of the item(s) you want to return.
2. Our Customer Service will give you a return authorization number within 24 hours.
3. Pack up the item(s) you want to return. At the same time, our supplier will set-up a pick-up which best suits you to return your order.
4. Once our supplier receives the package, they will inform us and we will process your refund.
For further information, please refer to The Italian Secrets Terms & Conditions.