About Us

This website www.theitaliansecrets.com and any association app (“Sites”) is operated by The Italian Secrets Limited (“we”, “us” and “our”).

 

We make the Sites including all information, tools and services available to you, conditional upon your acceptance of all terms, policies and notices stated here. By visiting our Sites and/ or purchasing products from us, you agree to be bound by these terms, including those additional terms and policies which are incorporated by reference (“Terms & Conditions of Supply”, “Terms”). These Terms apply to all users of the Sites, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of Content. 

 

Please read these Terms carefully before accessing or using our Sites. By accessing or using any part of the Sites, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the Sites or use any of our services.

 

Our website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. 

 

The Italian Secrets Limited is a company registered in England and Wales with registered number 12830687 registered at Suite 1, 5th Floor, City Reach, 5 Greenwich View Place, London, England, E14 9NN.

 

We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our Sites. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Sites following the posting of any changes constitutes acceptance of those changes. 

Acceptance of these Terms 

By using our Sites, making a purchase, opening a TIS Account  or contacting us, you expressly agree to be bound by these Terms, you promise that you are over 18 and have the competence and authority to be bound by them. You may not use our Sites or our Services for any illegal or unauthorised purpose in the UK or anywhere else around the world.  You must not transmit any worms or viruses or any code of a destructive nature on to or via our Sites. A breach or violation of any of these Terms will result in an immediate termination of our Services to you. 

Account Registration

To use some of the services or features made available to you via our Sites you may need to register for an account with us (“TIS Account”). When you register for a TIS Account you are required to provide information about yourself that is true, accurate, up to date, and complete in all respects. Should any of your information change, please notify us immediately via: customercare@theitaliansecrets.com.

 

We may also change registration requirements from time to time.

 

Here are the some of the benefits you’ll be able to enjoy by registering with us for a TIS Account:

  • Track your orders and review past purchases
  • Request your return or exchange directly from your account
  • Build a customised ‘Wish List’ to create personalised outfits
  • Save your address and payment details so you can shop even quicker next time
  • Manage your account details, billing and delivery address and email preferences

To create a TIS Account, simply click onto the little man icon on the top right side and then ‘Create One’ to fill in your details. The account password you create should be unique and kept secure, and you must notify us immediately of any breach of security or actual or perceived unauthorised use of your TIS Account – we take no responsibility for any lost or shared login details or passwords.

Should you have any issues with your TIS Account or need any help in relation to it, then please do not hesitate to contact us at: customercare@theitaliansecrets.com. However, please note that we can only communicate with the named account holder in relation to any questions, changes or cancellation of a TIS Account.

Forgotten password. If you have forgotten your password follow the ‘Forgotten Password’ instructions on the ‘Sign in’ page. For security reasons we are unable to send your password via email.

Please refer to our Privacy Policy and Cookie Policy for information about how we use your data.

Eligibility to Make a Purchase

To make purchases via the Sites you will be required to provide your personal details and/or create a TIS Account. In particular, you must provide your name, e-mail address, shipping information and other requested information as indicated. You will also be required to provide payment details and in doing so you promise us that such details are valid and correct and you confirm that you are the person referred to in the billing information provided, or have the account holders express permission to make a purchase.

Products purchased via our Sites are for personal or gift use and must not be re-sold, used for commercial purposes or any other commercial benefit. In addition, we reserve the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase products via our Sites you expressly authorise us to perform credit checks and where we deem it necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number, to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation or to authorise individual purchase transactions – all payments will be processed by third party payment gateways.

Furthermore, you agree that we may use information provided by you in order to conduct appropriate anti-fraud checks, including credit checks. Any personal data collected or obtained from you will only be processed in accordance with the terms of our Privacy Policy.

Placing an Order

All orders are subject to product availability and express acceptance by us and items in your shopping basket are not reserved and may be purchased by others.

We shall use reasonable endeavours to only make available via our Sites, and to accept offers for, products that are in stock and available for dispatch direct from our designer suppliers – no offer shall be accepted until you receive an order confirmation from us (See ‘Acceptance and Confirmation of your Order’).

If you have registered your email address for notification of the arrival of a specific product featured on our Sites, we will attempt to notify you within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.

Pricing Policy

Prices shown on the Site are in £GBP and are inclusive of VAT at the applicable rate and subject to change at any time. The £GBP price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of clear error.

Prices are subject to change including in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price shown at the time your order is confirmed by us.

The relevant delivery options and charges for a product or products will be presented to you on check out.

If you are a customer whose payment method (i.e. credit/ debit card) is not denominated in £GBP, the final price you pay will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction – this may differ to the £GBP shown on our Sites.

Regardless of your shipping destination and the home currency your bank may charge you an international transaction or conversion fee. We shall not be responsible for any such charges or fees

Acceptance and Confirmation of your Order

Once you agree to purchase a product via our Sites you will receive an email acknowledgment of the details of your order. This is NOT an acceptance by us of your order.

Unless you cancel your order within the permitted period, acceptance of your order and completion of the contract between you and us will only take place when we email you express confirmation that we have accepted your order and the products you have ordered has been dispatched.

All order confirmations are made in the UK between you and The Italian Secrets Limited and are subject to the laws of England and Wales.

We reserve the right not to accept any order you make including, for example, where a product is unavailable, where we are unable to obtain payment authorisation, specific shipping restrictions apply, or the desired product does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within these Terms.

We may in any event refuse to process a payment and therefore accept an order for any reason at any time at our sole discretion. We will not be liable to you or any anyone else by our withdrawing any products from the Sites, removing or editing any content on our Sites, or undoing or suspending any transaction after processing has begun.

Whilst every effort is made to ensure details on our Sites are accurate, we may from time to time discover an error in the pricing of products. If we discover such an error in your order we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order before or after confirmation. If you order a product that is priced incorrectly for any reason, we will contact you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

Payment Methods

We accept most major debit and credit cards and any other methods clearly advertised on our Sites from time to time.

Payment will be debited from your account upon confirmation and dispatch of your order by us. You confirm that the payment method being used is yours or that you have been expressly authorised by the owner of the payment method to use it. All payments are subject to validation checks and authorisation (including by the relevant card issuer). If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

We take reasonable care to make our Sites secure. All credit/debit card transactions on this site are processed using Shopy Payments, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered TIS Account holder, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.

To help ensure that your shopping experience is safe, simple, and secure, we use Secure Socket Layer (SSL) technology.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Sites.

Accuracy Of Billing And Account Information. We reserve the right to refuse any order made with us. We may, in our sole discretion, also limit or cancel product quantities ordered per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Promotion and Discount Code 

Any promotion or discount codes made available to you are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

Delivery and Insurance 

You will own the products you order on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the products to the address specified by you.

We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. The currier could require a signature for any orders delivered, on receipt of which responsibility for the purchased products passes to you. If you have specified a recipient who is not you for delivery purposes (for example, as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by of your order by us, and transfer of responsibility in the same way. You agree to take full responsibility for all products from the time we deliver them to the delivery address you gave us.

Our preferred delivery providers (for example, UPS) can deliver to certain destinations without collecting a signature. 

Please note, that if no signature is collected, you agree to and confirm that we may arrange to leave your order outside the premises at the delivery address provided by you without obtaining a signature for proof of delivery and that you take full responsibility for any loss or damage that may occur after delivery has been made. On occasion, our preferred delivery providers (for example, UPS) may refuse to deliver your order if they are of the opinion that the shipping address is considered to be unsafe.

Please note that we aim to dispatch all orders within 24-48 hours after confirmation of your order. Note however that any delivery times shown on our Sites are estimates and are to be used as a guide only and commence from the date of dispatch. In any event, orders  will be delivered to you within 30 days of the day on which we confirm your order. We shall not be responsible for any delays caused by customs clearance processes.

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we shall not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any products you have paid for but not received.

Returns and Exchanges 

As a consumer, you have certain rights including that any products you order through our Sites are of satisfactory quality, fit for their intended purpose, and will conform to any description given.

YOUR RIGHT TO CANCEL YOUR ORDER WITHIN 14 DAYS

In addition, if you are based in the UK or EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to change your mind and cancel an order for most types of products bought online with us, and to receive a refund, provided you give us written notice within 14 days of our acceptance of your order.

The cancellation period however expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last of the products made under an order (where they are delivered in instalments).

To exercise the right to cancel, you must email us via: customercare@theitaliansecrets.com   specifying in the Subject line: ‘Notice of Contract Cancellation’ plus the relevant order number.

For orders cancelled under the ICACRs, we will issue you with a full refund excluding the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make reimbursement without undue delay, and not later than:(i) 14 days after the day we receive the products back from you; or (ii) (if earlier) 14 days after the day you provide us with evidence that the products have been returned; or (iii) if no products were supplied, 14 days after the day on which we are informed about your cancellation.

We will make a refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement.

In the event that we have sent products to you and you have cancelled your order, we may withhold reimbursement until we have received the products back or you have supplied evidence of having sent them back, whichever is the earliest. If we do not receive the products back, we may arrange to have them collected from you at your cost.

You must return any cancelled products received to the supplier address specified as sender on your order details without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the products before the period of 14 days has expired .

Our Returns Policy

Items should be returned unused and with all designer garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.

Please email customercare@theitaliansecrets.com if any of your purchases have been delivered without tags.

All returns should be notified to us before you send your purchases(s) back to allow for easy identification and prompt processing. Unidentified returns will be returned to the sender.

 

 

All products must be returned of unworn, unwashed, and undamaged items, with no signs of use, for refund or exchange, in their original packaging, dust bags and leather tags provided and include any authenticity cards attached to returned items. 

Bags and Accessories

Please handle light-coloured bags and accessories carefully until you are certain you wish to keep them. Please note that dark items of clothing can transfer dye to light-coloured bags.

 

Shoes

 

When trying on shoes, stand do so only on a carpeted surface to protect the soles.

Please return all items including the dust bag and shoebox. The shoebox forms part of the product and should remain intact by placing in outer packaging when sending back to us otherwise, it will not be accepted.

 

Fine Jewellery

 

All pieces must be returned to us unworn with the presentation box, protective packaging and any designer cards or tags included.

 

Watches

Watches must be returned to us unworn with the plastic protective cover on the face and in its original packaging including the warranty, presentation box and any outer packaging.

You must also ensure that it has not been wound up to the correct time.

 

Limited Edition Products

 

As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.

We cannot accept any returns where any protective cover has been removed.

 

Faulty Products

 

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described.

Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.

If you have owned your item for longer than this, and certainly over 6 months, no refund may be applicable.

 

Product Colours

 

We make every effort to display colours of products as accurately as possible on our Sites. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

 

Repeated Returns

 

We offer a flexible returns policy to make your online shopping experience even easier.

We do however monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your TIS Account and/or future orders being refused.

 

Late Returns

 

Your item(s) should be sent back to us within 14 days of receiving you order.

Returns outside this period may be accepted solely at our discretion and may only be refunded as a credit.

 

Cost of Returns

You will have to bear the cost of returning products, including if you change your mind.

We will only pay return postage the costs if the products are faulty or misdescribed, or because you wish to terminate this agreement because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

You are liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the products.

 

Non- The Italian Secrets Products

We cannot have any responsibility for the return of products that were not purchased from us or via our Sites.

This includes personal items as well as items which may have been purchased from other third party companies. Please note that we will only ever be able to return items to you directly, and not to any third party.

We will keep non-The Italian Secrets items for up to one month, however we reserve the right to dispose of them as we deem fit after this time (which may include donating such items to a charity of our choice).

Our suppliers also reserve the right to dispose of such items as we deem fit (which may include donating such items to a charity of our choice).

 

Nothing in these Terms is intended to affect your statutory consumer rights. For more information contact your local Citizens Advice Bureau or Trading Standards Bureau.

Intellectual Property Rights

Your access to and use of our Site grants you no rights to you in relation to any of the content accessible via our Sites (including images, video, music, text and all copyright, designs, trademarks and all other intellectual property and material rights) of any of the underlying software or other codes or plugins (“Content”).

Our Sites and all such Content is either owned by or licensed to us.

We do not warrant that the Content or other information on our Sites is accurate, complete or error-free, or that the same is free of viruses or other harmful components or will always be available. We recommend that all users of our Sites ensure they have up to date virus checking software installed.

The Content on our Sites site is provided for general information only and should not be relied upon. Any reliance is at your own risk. We reserve the right to modify the Contents and our Sites at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

We reserve the right at any time to modify or discontinue any product or the Sites (or any part or them) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of a product or the Sites. 

You expressly agree that your use of, or inability to use, the service is at your sole risk. Our Sites and all products and services delivered to you (except as expressly stated by us) are provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement to the maximum extent permitted by law.

Personal Data

Your submission of personal data through our Sites and our use and disclosure of any data is governed by our Privacy Policy and Cookie Policy.

Your Responsibility

You agree that you are solely responsible for your use of our Sites and for any communication you may have with us, including via a TIS Account.

If we at our sole discretion deem that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated these Terms, we may disable any TIS Account you operate and deny you access to our Sites on a temporary or permanent basis.

No Commercial Use. Our Sites are made available for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within or which underly our Sites. You may not use ours Sites, or any Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own websites or platforms.

Third party Websites

Our Sites may include links to other websites or resources operated by third parties, including advertisers. We do not and cannot review all of the sites linked to from our Sites and we take no responsibility for the content or accuracy of any third party websites or resources, or their privacy practices, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such third party websites or resources.

The personal opinions of the designers, suppliers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of The Italian Secrets and we accept no responsibility for any such views expressed in any media.

Limitation of liability

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products we sell and for defective products under the Consumer Rights Act 2015

We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Our liability. In any event our liability to you for loss or damage however caused shall be limited to 100% of the total value of products purchased by you under a relevant order.

We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).

We are also not responsible for failure to meet any of our obligations under these Terms where such failure is due to events beyond our reasonable control, including for any delay.

Your liability. You agree to compensate us fully, defend us, and hold us harmless (including our officers, employees and agents) from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of these Terms by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.

User Comments

If you send us specific submissions (for example, creative ideas, suggestions, proposals, plans, or other materials, whether online, by email or otherwise – collectively “Comments”), you agree that we may, at our discretion, without restriction, edit, copy, publish, distribute, translate or otherwise use in any form any Comments you submit to us without any attribution or consideration to you.

You agree that any Comments will not violate any right (including intellectual property right) of any third-party. You may not use a false e-mail address, conceal your true identity or pretend to be someone other than yourself. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Prohibited Uses. In addition to the prohibitions elsewhere in these Terms, you are prohibited from using our Sites, Content or submitting or communicating any Comments:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(c) to infringe any intellectual property rights;

(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

(e) to submit false or misleading information;

(f) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of our Sites, social media accounts or servers;

(g) to collect or track the personal information of others;

(h) to spam, phish, pharm, pretext, spider, crawl, or scrape;

(i) for any obscene or immoral purpose; or

(j) to interfere with or circumvent the security features of our Sites, social media accounts or servers.

 

We reserve the right to terminate your use of our Sites, including any TIS Account, for violating any of the prohibited uses.

General

Our Relationship. You acknowledge and agree that there is and shall be no joint venture, partnership, employment, or agency relationship existing between you and us as a result of these Terms, the performance by us of our services, or your access to and use of our Sites.

You agree that you may not and will not hold yourself out as a representative, agent, or employee of The Italian Secrets, and we shall not be liable for any representation, act, or omission on your part.

Severability. In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination.  The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Sites, by closing your TIS Account, or when you cease using our site.

If at our sole discretion you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Sites (or any part thereof).

Entire Agreement. These Terms and any policies or other terms referenced herein constitutes the entire agreement and understanding between you and us in relation to our access to and use of our Sites and any orders made by you, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these Terms.

No Transfer. This agreement is personal to you and you may not assign or transfer any rights or obligations to anyone else. We may assign or transfer our rights under this agreement, or sub-contract any aspect of the services provided by us, to someone else.

Changes To the Terms. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to this page. It is your responsibility to check our Sites periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes. No variation of these Terms shall be made except by our express written consent.

No Waiver. If you breach these Terms and we take no action against you this does not mean we accept or acquiesce to any such breach and we shall still be entitled to enforce our rights and against you.

Governing Law and Jurisdiction. These Terms and all our policies and other terms incorporated by reference are subject to the laws of England Wales and the relevant courts of England and Wales shall have exclusive jurisdiction for all matters arising out of or in relation these Terms .

Contact Information

Questions about these Terms should be sent to us at costumercare@theitaliansecrets.com